Welcome to HOTMID.com!

Customer Service

Shipping information

The tracking number will be marked on our website and Paypal after your parcel was sent. And it will be checked online after it arrived the post office 3-5 days later.

Hong Kong / Singapore Registred Air Mail / EMS
It normally takes 1-2 weeks to arrive at most destinations worldwide, although there are variances which may go up to 4 weeks. For reliable express shipment, you can choose courier option as your shipping option during checkout. 

DHL / Fedex
For courier delivery our official courier partners are DHL and FedEx. Delivery time is 3-5 business days.

Shipping insurance
All bulk items are insured.

Tax and Duty
Please be advised that the Customs Department of your country could impose duty or sales tax on your ordered item when it enters your country.
However, based on our experience, it seldom happens to small lot orders. Do find out the local regulations and the maximum value of import for duty exemption. We would appreciate your understanding that we cannot be responsible for any tax or duty charged by your government on the purchase.

Privacy & Security
At HOTMID.com we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information for 2 main reasons: To process your order and to provide you with after-sales service.
The type of information we will collect includes:

* Your name
* Address
* Phone number
* Email address

Credit/debit card details will not be handled by us but securely via SSL by PayPal. We will never have access to those details. We will never collect sensitive information about you or e-mail you in the future without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Warranty & Returns
Product Warranty - All our electronic products are shipped with a one year factory warranty covering parts and labor. If you have any problems with the product during the first year, we will facilitate the warranty process (during which, you, the buyer stands for shipping) with the manufacturer for you. Please note that the warranty does not cover user misuse / abuse of the product, such as dropping it, spilling liquid over it or heating it. Warranty is also void if the product is disassembled.

Most problems are however software based, and can be solved directly with us, free of charge through email. 
If you regret your purchase, you may contact us within 5 days of receipt to return it. You will be responsible for shipping and a 15% restocking fee. Returns are only accepted if the item is still in brand new condition. A refund will be issued once the item is back and checked.

Return Shipping Costs
Please choose to ship the item on your own, and you need to pay the carrier at the time you ship your return.


Payment, Pricing & Promotions
The following payment methods are currently accepted by HOTMID.com:

* Paypal - accepting
* Moneybookers - pending
* Western Union - accepting
* Bank transfer to Hong Kong bank - accepting

Your order will be shown in your account after we confirmed 1 working day later. Please feel free to contact us if you have any unanswered questions about payments.
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Terms & Conditions
Remittance Terms
No Goods are dispatched until paid for in full.

We guarantee the products are as specified. If any item you receive is not complete or with fault, please contact us and we will be happy to provide a replacement.

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